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Manager, Client Experience

Los Angeles, California, United States

We are looking for a strong Manager with both account management and media relations experience to join our West Coast Consumer practice! 

Are you a candidate with a passion for working with a range of clients (variety is the spice of life!), who is familiar with the current media landscape across verticals (consumer, tech, business and trade), is in tune with pop culture and who has proven experience leading cross-functional internal, agency and client teams to execute integrated campaigns? Then this role is for you.

The Essentials  

• Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals
• Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
• Communication: Speaks, writes and edits succinctly and in a compelling manner
• Leadership: Experience and a love for leading a team of other curious colleagues, clients and agency partners to execute flawlessly and to the highest quality standards
• Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
• Management: Strong project management skills with the ability to ensure the team creates and meets deadlines. Works well in a fast pace environment
• Interpersonal: Plays nice, whether it’s on a team, across geographies or independently
• Technical: Is familiar with Word, PowerPoint, Excel and Outlook – media databases and social tracking tools are a bonus
• Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even just a Slack
• Spark: Understands what sets themselves apart. And what is means to do good, impactful work.
• Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.
• Financial Acumen: Experience managing clients’ budgets and allocating agency resources accordingly

What We’re Looking For:

• A senior account management expert with a minimum of 3-4 years of experience and a background in consumer, consumer-tech, travel, fashion and/or CPG PR
• BA or BS in Public Relations, Communications, Journalism or related field
• Strong experience with both large-scale and start-up business environments preferred
• Client interaction, media relations and industry knowledge
• Excellent communication/presentation skills; verbal and written
• Management of earned media campaigns including thought leadership, product launches, earned-first creative campaigns, and more
• Ability to counsel senior clients and their executives with flawless earned media strategy and creative storytelling
• Manage clients, team resources and deliverables around major campaigns and programs.    
• Can integrate earned media strategy seamlessly with digital, social and paid
• Experience in new business development and organic business growth efforts in support of new business pitches

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

[California/Washington] Salary range: $74,000 – $85,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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