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Senior Manager, Client Experience

New York, New York, United States

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Weber Shandwick is looking for a Senior Manager to join our Consumer team in our New York office.

We Are Seeking:

We’re looking for a strong, motivated, and curious Senior Manager to join our Consumer Practice, working across lifestyle and CPG brands. You will supervise big pieces of business with multiple work streams and team members, spearheading high profile, award-worthy, earned-driven integrated activations and productions. Additionally, you’ll manage day-to-day client relationships, oversee account teams and inter-agency relationships, and work with high profile celebrity talent, influencers and red-carpet events.

Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, analytics, media relations and the development and execution of creative concepts. Ideally, you will have consumer PR agency experience in CPG/beauty/lifestyle spaces.

What We Are Looking For:

• A strong client lead with sound judgement and the confidence to provide clear, actionable counsel
• A leader who brings strong emotional intelligence and adaptability, able to manage and influence a range of client personalities and stakeholder styles
• A utility player who knows how to deliver best-in-class client service, while seamlessly navigating earned, social, and influencer programs
• Experience managing and working with interagency teams
• Can turn ideas into workable plans and presentations
• Capacity to convey ownership of assigned projects to junior team members
• Can solve conflict
• Can mobilize and motivate teams
• Can work independently and as part of a team
• Excellent oral and written business communication skills
• Aptitude for financial analysis
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues

Basic Qualifications:

• At least 6-8 years’ experience in agency, PR/Communications space
• Experienced ideally within the consumer or CPG space
• Bachelor’s degree in Communications, Business Management, or related field

NYC Salary range: $85,000 USD – $100,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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